For full information on our returns policy please read our terms conditions and returns page.
Tons of tiles returns policy.
See returns guidance and policy.
Tile can only refund orders placed directly through our website.
This allows the original retail purchaser of the product to return all tiles purchased in the original transaction in their original condition with the original receipt and packaging within 30 days of the date of delivery to the original retail purchaser and tile will exchange it or provide a full refund of the original purchase price.
Friendly and knowledgeable help with no high pressure sales.
If you receive damaged or incorrect tiles you will need to sign the delivery note accordingly and inform tons of tiles within 48 hours from delivery.
If you wish to exercise your legal rights to reject products you must either return them in person to where you bought them or iif you are not happy with your selection.
What if my tiles arrive damaged or what if they re the wrong tiles.
Refunds over 10 if originally paid by cash or any refunds if originally paid by check.
You can return your tile for a refund within 30 days from the day you received your tile shipment.
Please ensure your unwanted tiles are returned in their original packaging and in a re sellable condition to our main distribution warehouse.
A refund check issued by the tile shop will be processed and sent to the customer.
No returns allowed on discontinued or special order items.
Cash will be given for refunds under 10 if originally paid with cash.